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The Elstead Hotel Terms and Conditions

Private Guest Booking Conditions

Deposits

All bookings are subject to a £30 deposit, per person. The deposit is payable by cheque, bankers draft, visa, MasterCard, Maestro or solo and is non-refundable. All deposits must be received within 7 days of making the initial reservation, all bookings will remain provisional until this time.

Pre Payment

Anyone wishing to settle their account by cheque must do so at least 7 days prior to their arrival, please be aware that cheques will not be accepted for greater value than the accompanying guarantee card whilst at the Hotel.

Balance

All outstanding balances must be settled upon arrival and any charges to room accounts during your stay are to be settled on the day of departure in full.

Function / Group Booking Conditions

Deposits

All lodge bookings are confirmed subject to a written confirmation along with a £300.00 deposit to be received within 14 days of making the initial reservation, all bookings will remain provisional until this time.

Pre-Payment

For all group bookings payment is requested in full 28 days prior to the event date.

Balance

Any outstanding balance must be settled upon arrival and any charges to room accounts during your stay to be settled on departure in full.

Final Numbers

Guaranteed catering numbers will be required 21 days prior to the event and the number given at this time will be the minimum number charged for, reduction of numbers in attendance on the day will be charged 100%.

Period of Cancellation Charges

  • 12 months or longer No Charge
  • 6 – 12 months Loss of Deposit
  • 4 – 6 months 25% of Rates Quoted
  • 2 – 4 months 50% of Rates Quoted
  • 1 Month and Under 100% of Rates Quoted

We strongly advise that you consider taking out insurance against your event having to cancel.

Rooming Details

The Hotel requires an update on all accommodation booked 2 months prior to the event date and final numbers one month prior any rooms not sold at this time will be released, at this point any final requirements regarding diets, disabilities etc, should be clearly stated in order for them to be adhered to.

Food & Drink

The Hotel will not permit any food, drinks or spirits being brought into the Hotel for use during any function without prior arrangement with the Management. Corkage fees are payable for all beverages consumed but not purchased on the premises.

Whilst the Hotel takes all reasonable steps to insure that this information is accurate, we reserve the right to alter or change any service, at any time and without notice if necessary.


Contact Us for More Information

Unable to book online?,
Please contact our Reception Team on : 01202 293071

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