The Elstead Hotel ( "we", "us", "our") is committed to preserving and safeguarding your right to privacy. As part of this commitment, we want you to be fully aware of what happens to the personal information we collect through your use of our website located at www.the-elstead.co.uk (the "Website"). Accordingly, this Website Privacy Statement sets out the manner in which we will collect, use, disclose and otherwise manage your personal information.
You are able to browse our website without registering or providing any personal information. Your registration or subscription is required to purchase products online, to receive emails from us about our products, and to enter any on-line contests that we may offer from time to time. You are also required to provide your contact information to us if you wish to send us any comments or questions or participate in any forum that we may make available.
The Website's registration form asks users to provide contact information such as name, address, email address, and telephone number. When you submit a purchase order on-line, you will be asked for your name, billing and shipping address, email address, telephone number and credit card information. We will not use your credit card information for any purpose other than processing your order. If you are also requested to select a password, you are responsible for maintaining the confidentiality of your password, and we strongly recommend that you not disclose your password to anyone.
The Elstead Hotel uses the personal information voluntarily given by you to: identify who you are, provide you with information regarding our products and services, process your purchases, or to better prepare future information and content based on the interests of our users. Your personal information (other than your credit card information) may also be used to send you marketing, promotional or other information or material about our products or services or those of our marketing partners. Users may opt-out of receiving future marketing communications at the time of registration or at any other time.
Please see the opt-out section below. We also may automatically collect general anonymous information related to your use of our Website, such as the date and time you visit the Website and the pages you visit on the Website.
Our servers may automatically collect information about the type of browser you use and the name of your Internet Service Provider. In addition, we collect "cookie" information from your browser to identify your computer and provide us with a record of your visits to our website.
(Collectively, the foregoing is referred to as "Usage Data"). The technology used to gather "cookie" information is provided by the Internet browser you use, and stored on your computer. You may set your browser to disable or refuse to accept cookies, although doing so may affect your viewing of the Website.
The Elstead Hotel provides users the opportunity to opt-out of receiving marketing communications at any time by following the instructions contained at the end of every communication or by contacting us as set out in the "Contact" section below. You may also cancel your subscription or registration for any portion of the Website by sending e-mail to
Any personal information you provide us when you register or send us an email is only used for the purposes of identifying who you are for the specific purpose for which you submit it. We use Usage Data for the purposes of monitoring and improving the use and features of the Website.
Except as expressly set out in this Website Privacy Statement, The Elstead Hotel will not transfer, sell, rent or otherwise disclose any of your personal information to any third party without your prior written consent. Your personal information may be viewed by our website designers and engineers, who are contractually prohibited from using your personal information for any purpose.
Credit card information provided by you when you purchase products is shared only with the relevant credit card company and/or third party credit card processor in order to process your purchase.
The Elstead Hotel reserves the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.
The Elstead Hotel must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose specific user information when we believe that such disclosure is necessary to protect the interests or safety of The Elstead Hotel, its customers, and others. In addition, we may disclose personal information to assist us in collecting a debt owed by you.
The Website may include links to third party websites. These linked sites have separate and independent privacy policies which we recommend you read carefully. We have no control over such sites and therefore have no responsibility or liability for the manner in which the organizations who operate such linked sites may collect, use or disclose and otherwise treat your personal information.
We will maintain your personal information in secure data storage to safeguard it from unauthorized access, use or disclosure. We will maintain the strict confidentiality of all personal information collected, and will only disclose such information on a confidential basis to employees and third party contractors of The Elstead Hotel who require such information for the purposes set out above. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law.
Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, The Elstead Hotel does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and does not accept any liability for personal information submitted by you, nor for your or third parties' use or misuse of personal information.
If we decide to change our Website Privacy Statement, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, users will have a choice as to whether or not we use their information in this different manner.
If you would like to withdraw your consent for the collection, use and/or disclosure of your personal information, access/correct any of your personal information we have in our possession, or if you have any inquiries or comments about this Website Privacy Statement, please contact us.